Frequently Asked Questions

We evaluate solutions based on several key criteria: market presence and reputation, feature completeness, customer feedback and satisfaction ratings, suitability for different restaurant types and sizes, integration capabilities with existing systems, and overall value proposition. Our research team continuously monitors the market to identify new solutions and track updates to existing platforms.

We focus on solutions that have proven track records in real restaurant environments and can demonstrate measurable benefits for operational efficiency and customer satisfaction.

Our comparison database is updated quarterly to reflect new features, pricing changes, and market developments. However, we monitor the market continuously and update critical information immediately when significant changes occur, such as major feature releases, pricing adjustments, or service disruptions.

We also conduct annual comprehensive reviews of all platforms to ensure our analysis remains current and accurate. Clients receive notifications when updates affect their specific area of interest or previously recommended solutions.

Yes, absolutely. Our recommendations are based purely on objective analysis, real user feedback, and factual assessment of each platform's capabilities. We do not accept commissions, referral fees, or any form of compensation from software vendors that could influence our recommendations.

Our revenue comes exclusively from our consultancy services, ensuring that our only incentive is to provide the most accurate and helpful advice to our clients. We maintain strict editorial independence and disclose any potential conflicts of interest.

We work with restaurants of all types and sizes, from independent bistros and cafés to fine dining establishments and multi-location restaurant chains. Our experience spans various cuisines, service styles, and operational models.

Each restaurant type has unique requirements for waitlist management, and our recommendations are always tailored to match specific operational needs, customer demographics, and business objectives. Whether you're a casual dining restaurant with high turnover or an upscale establishment with longer dining experiences, we can help you find the right solution.

The timeline varies depending on your specific requirements and decision-making process. For straightforward cases with clear requirements, we can provide initial recommendations within 3-5 business days. More complex situations requiring detailed analysis may take 1-2 weeks.

The complete process, including vendor evaluation, demos, contract negotiation, and implementation planning, typically takes 4-8 weeks. We work with your timeline and can expedite the process when urgent implementation is required.

Yes, we offer comprehensive implementation support as part of our service offering. This includes assistance with vendor negotiations, implementation planning, staff training coordination, system configuration guidance, and go-live support.

We believe that successful software selection is only half the battle – proper implementation is crucial for achieving the desired results. Our team remains available throughout the implementation process to ensure smooth deployment and optimal system utilisation.

To provide the most accurate recommendations, we need to understand your restaurant's specific context: restaurant type and cuisine, average daily covers and peak times, current reservation/waitlist processes, staff technical capabilities, budget constraints, and integration requirements with existing systems.

We also consider your growth plans, customer demographics, and any specific challenges you're facing with your current system. The more information you provide, the more tailored and effective our recommendations will be.

Costs vary significantly based on features, restaurant size, and usage levels. Basic systems for small restaurants may start around €50-100 per month, while comprehensive enterprise solutions for larger establishments can range from €200-500+ monthly.

It's important to consider the total cost of ownership, including setup fees, training costs, transaction fees, and integration expenses. We provide detailed cost analysis that includes all these factors to help you make an informed decision based on your budget and expected return on investment.